faq.md

# FAQ<a name="EN-US_TOPIC_0000001152496467"></a>

-   [What should I do if garbled characters and segmentation faults occur during hb installation?](#section411894616119)
-   [What should I do if the message "cannot import 'sysconfig' from 'distutils'" is displayed during hb installation?](#section629417571626)
-   [What should I do if the message "module 'platform' has no attribute 'linux\_distribution'" is displayed during hb Installation?](#section10871523332)
-   [What should I do if the message "ImportError: No module named apt\_pkg" is displayed during the execution of an unidentifiable command?](#section159891252236)

## What should I do if garbled characters and segmentation faults occur during hb installation?<a name="section411894616119"></a>

-   **Symptom**

    Garbled characters and segmentation faults occur during the execution of the  **python3 -m pip install --user ohos-build**  command.


-   **Possible Causes**

    pip is of an early version.

-   **Solutions**

    Upgrade pip.

    ```
    python3 -m pip install -U pip
    ```


## What should I do if the message "cannot import 'sysconfig' from 'distutils'" is displayed during hb installation?<a name="section629417571626"></a>

-   **Symptom**

    The message "cannot import 'sysconfig' from 'distutils'" is displayed during the execution of the  **python3 -m pip install --user ohos-build**  command.


-   **Possible Causes**

    The  **distutils**  module is unavailable.

-   **Solutions**

    Install  **distutils**.

    ```
    sudo apt-get install python3.8-distutils
    ```


## What should I do if the message "module 'platform' has no attribute 'linux\_distribution'" is displayed during hb Installation?<a name="section10871523332"></a>

-   **Symptom**

    The message "module 'platform' has no attribute 'linux\_distribution'" is displayed during the execution of the  **python3 -m pip install --user ohos-build**  command.


-   **Possible Causes**

    There is a compatibility issue of python3-pip.

-   **Solutions**

    Reinstall pip.

    ```
    sudo apt remove python3-pip
    curl https://bootstrap.pypa.io/get-pip.py -o get-pip.py
    python get-pip.py
    ```


## What should I do if the message "ImportError: No module named apt\_pkg" is displayed during the execution of an unidentifiable command?<a name="section159891252236"></a>

-   **Symptom**

    The message "ImportError: No module named apt\_pkg" is displayed when an unidentifiable command is executed on the Linux server.


-   **Possible Causes**

    There is a compatibility issue of python3-apt.

-   **Solutions**

    Reinstall python3-apt.

    ```
    sudo apt-get remove  python3-apt
    sudo apt-get install python3-apt
    ```