diff --git a/en/device-dev/faqs/faqs-burning.md b/en/device-dev/faqs/faqs-burning.md index 09f3a076e11ad20c3a539746954c3a7221bb62fa..2390fcde0049a6d96f58ae4f25b3ab6599e6233f 100644 --- a/en/device-dev/faqs/faqs-burning.md +++ b/en/device-dev/faqs/faqs-burning.md @@ -4,44 +4,45 @@ ## Mini and Small Systems -### "Error: Opening COMxx: Access denied" Displayed When I Start Burning +### "Error: Opening COMxx: Access denied" Is Displayed When I Start Burning - **Symptom** - + After I click **Burn** and select a serial port, **Error: Opening COMxx: Access denied** is displayed. **Figure 1** Access denied error ![failed-to-open-the-serial-port](figures/failed-to-open-the-serial-port.png) -- **Possible Causes** +- **Possible Causes** + The serial port is in use. - **Solution** 1. Search for the terminal using serial-xx from the drop-down list in the **TERMINAL** panel. - + **Figure 2** Checking whether the serial port is in use - - ![en-us_image_0000001243481989](figures/en-us_image_0000001243481989.png) + ![en-us_image_0000001243481989](figures/en-us_image_0000001243481989.png) + 2. Click the dustbin icon as shown below to disable the terminal using the serial port. - + **Figure 3** Disabling the terminal using the serial port - + ![en-us_image_0000001243082093](figures/en-us_image_0000001243082093.png) 3. Click **Burn**, select the serial port, and start burning images again. - + **Figure 4** Restarting the burning task - + ![en-us_image_0000001198322224](figures/en-us_image_0000001198322224.png) ### The Image Failed To Be Burnt - **Symptom** - + The image failed to be burnt over a serial port. - **Possible Causes** @@ -87,29 +88,28 @@ > > Hi3518E V300: **device\hisilicon\hispark_aries\sdk_liteos\uboot\out\boot\u-boot-hi3518ev300.bin** - 2. Burn the U-Boot file by following the procedures for burning a U-Boot file over USB. - Select the U-Boot files of the corresponding development board for burning by referring to [Burning an Image](../quick-start/quickstart-ide-3516-burn.md). + 2. Burn the U-Boot file. + + Select the U-Boot files of the corresponding development board for burning. For details, see [Burning an Image](../quick-start/quickstart-ide-3516-burn.md). - 3. Log in to the serial port after the burning is complete. + 3. Log in to the serial port after the burning is complete. - **Figure 5** Information displayed through the serial port after the U-Boot file is burnt + **Figure 5** Information displayed through the serial port after the U-Boot file is burnt - ![en-us_image_0000001243484907](figures/en-us_image_0000001243484907.png) + ![en-us_image_0000001243484907](figures/en-us_image_0000001243484907.png) ### Windows-based PC Failed to Be Connected to the Board - **Symptom** - The file image cannot be obtained after clicking **Burn** and selecting a serial port. **Figure 6** Failed to obtain the file image due to network disconnection - + ![en-us_image_0000001198322428](figures/en-us_image_0000001198322428.png) - **Possible Causes** - The board is disconnected from the Windows-based PC. @@ -117,23 +117,55 @@ - **Solution** - 1. Check whether the network cable is properly connected. - 2. Click **Windows Firewall**. + 1. Make sure the network cable is properly connected. - **Figure 7** Setting the firewall + 2. Click **Windows Firewall**. + + **Figure 7** Setting the firewall + ![en-us_image_0000001198162584](figures/en-us_image_0000001198162584.png) 3. Click **Firewall & network protection**. On the displayed page, click **Allow an app through the firewall**. - + **Figure 8** Firewall & network protection + ![en-us_image_0000001198323146](figures/en-us_image_0000001198323146.png) 4. Select Visual Studio Code. - + **Figure 9** Selecting Visual Studio Code + ![en-us_image_0000001198003232](figures/en-us_image_0000001198003232.png) 5. Select the **Private** and **Public** network access rights for Visual Studio Code. - + **Figure 10** Allowing Visual Studio Code to access the network - ![en-us_image_0000001243084579](figures/en-us_image_0000001243084579.png) \ No newline at end of file + + ![en-us_image_0000001243084579](figures/en-us_image_0000001243084579.png) + +### The Development Board Failed to Be Identified by the Burning Tool + +- **Symptom** + + During image burning, the burning tool displays a message indicating that no device is found. + +- **Possible Causes** + + The cable between the Windows computer and the development board is not connected. (The cable required varies. In this example, the USB cable is used.) + + The driver corresponding to the cable between the Windows computer and the development board is not installed. + +- **Solution** + + 1. Make sure the cable between the Windows computer and the development board is connected. + + 2. Open Device Manager in Windows. + + 3. Open the Universal Serial Bus controllers list. + + 4. Check whether the USB device driver has been installed. If an alarm is displayed, the driver has not been installed. + + 5. Depending on the Windows environment, install the desired USB device driver, such as FT23R USB UART Driver. Then try again. + + 6. If any other issue occurs, consult the relevant FAQ entry. +