diff --git a/docs/source_en/help_seeking_path.md b/docs/source_en/help_seeking_path.md
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@@ -0,0 +1,34 @@
+# Seeking Help and Support
+
+This document describes how to seek help and support when you encounter problems in using MindSpore.
+
+<a href="https://gitee.com/mindspore/docs/blob/master/docs/source_en/help_seeking_path.md" target="_blank"><img src="./_static/logo_source.png"></a>
+
+The following flowchart shows the overall help-seeking process which starts from users encountering a problem in using MindSpore and ends with they finding a proper solution. Help-seeking methods are introduced based on the flowchart.
+
+![solution](./images/help_seeking_path.png)
+
+- Website search
+
+  - Go to the [official search page](https://www.mindspore.cn/search/en).
+  - When encountering a problem, search on the official website first, which is simple and efficient.
+  - Enter a keyword in the search box and click the search icon. The related content is displayed.
+  - Resolve the problem based on the search result.
+
+
+- User group consultation
+
+  - QQ user group number: 871543426.
+  - If you cannot solve the problem using the website search method and want a quick consultation, consult users in the QQ user group.
+  - After joining the group, discuss with other users. Technical experts in the group can also provide answers.
+  - Resolve the problem by asking experts or communicating with other users.
+
+
+- Forum Help-Seeking
+
+  - If you want a detailed solution, start a help post on the [MindSpore forum](https://bbs.huaweicloud.com/forum/forum-1076-1.html).
+  - To improve the speed and quality of problem solving, refer to [post suggestions](https://bbs.huaweicloud.com/forum/thread-69695-1-1.html) before posting.
+  - After the post is sent, a forum moderator collects the question and contacts technical experts to answer the question. The question will be resolved within three working days.
+  - Resolve the problem by referring to solutions provided by technical experts.
+  
+  If the expert test result shows that the MindSpore function needs to be improved, you are advised to submit an issue in the [MindSpore repository](https://gitee.com/mindspore). Issues will be resolved in later versions.
\ No newline at end of file
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diff --git a/docs/source_en/index.rst b/docs/source_en/index.rst
index 86ecdb97e3fdfa05d0bfcb869535961f356df84a..fbaa777911af3061e6c82f6d035e114c87ed9f6c 100644
--- a/docs/source_en/index.rst
+++ b/docs/source_en/index.rst
@@ -17,4 +17,5 @@ MindSpore Documentation
    operator_list
    constraints_on_network_construction
    glossary
+   help_seeking_path
    community
diff --git a/docs/source_zh_cn/help_seeking_path.md b/docs/source_zh_cn/help_seeking_path.md
index df1df9d5f3b7212b8d0d19727a50f140c95a1a37..09a8133fc9cb8755778a247046180f7f450d67a1 100644
--- a/docs/source_zh_cn/help_seeking_path.md
+++ b/docs/source_zh_cn/help_seeking_path.md
@@ -6,7 +6,7 @@
 
 MindSpore问题求助整体流程如图中所示，从用户使用MindSpore发现问题开始，直至选择到合适的问题解决方法。下面我们基于问题求助流程图对各种求助方法做解释说明。
 
-![solution](./images/problem_solving_process.png)
+![solution](./images/help_seeking_path.png)
 
 - 网站搜索
 
diff --git a/docs/source_zh_cn/images/problem_solving_process.png b/docs/source_zh_cn/images/help_seeking_path.png
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