diff --git a/apps/locale/zh/LC_MESSAGES/django.mo b/apps/locale/zh/LC_MESSAGES/django.mo
index df0dea23028d5c12270fb00e674a8c1db58050d8..62f5281f5327828c2a26dd4c340d62fee69d9e54 100644
Binary files a/apps/locale/zh/LC_MESSAGES/django.mo and b/apps/locale/zh/LC_MESSAGES/django.mo differ
diff --git a/apps/locale/zh/LC_MESSAGES/django.po b/apps/locale/zh/LC_MESSAGES/django.po
index 7a2caa34608b9ba774c45e4658ff789f39775e89..b3c6392c0b3222ede7901cdc659c9c727ff782ed 100644
--- a/apps/locale/zh/LC_MESSAGES/django.po
+++ b/apps/locale/zh/LC_MESSAGES/django.po
@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: JumpServer 0.3.3\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2021-01-18 14:52+0800\n"
+"POT-Creation-Date: 2021-01-18 16:42+0800\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: ibuler <ibuler@qq.com>\n"
 "Language-Team: JumpServer team<ibuler@qq.com>\n"
@@ -2839,6 +2839,137 @@ msgstr "拒绝"
 msgid "Closed"
 msgstr "关闭"
 
+#: tickets/handler/apply_application.py:55
+msgid "Applied category"
+msgstr "申请的种类"
+
+#: tickets/handler/apply_application.py:56
+msgid "Applied type"
+msgstr "申请的类型"
+
+#: tickets/handler/apply_application.py:57
+msgid "Applied application group"
+msgstr "申请的应用组"
+
+#: tickets/handler/apply_application.py:58 tickets/handler/apply_asset.py:59
+msgid "Applied system user group"
+msgstr "申请的系统用户组"
+
+#: tickets/handler/apply_application.py:59 tickets/handler/apply_asset.py:61
+msgid "Applied date start"
+msgstr "申请的开始日期"
+
+#: tickets/handler/apply_application.py:60 tickets/handler/apply_asset.py:62
+msgid "Applied date expired"
+msgstr "申请的失效日期"
+
+#: tickets/handler/apply_application.py:75
+msgid "Approved applications"
+msgstr "批准的应用"
+
+#: tickets/handler/apply_application.py:76 tickets/handler/apply_asset.py:79
+msgid "Approved system users"
+msgstr "批准的系统用户"
+
+#: tickets/handler/apply_application.py:77 tickets/handler/apply_asset.py:81
+msgid "Approved date start"
+msgstr "批准的开始日期"
+
+#: tickets/handler/apply_application.py:78 tickets/handler/apply_asset.py:82
+msgid "Approved date expired"
+msgstr "批准的失效日期"
+
+#: tickets/handler/apply_application.py:95 tickets/handler/apply_asset.py:98
+msgid "Created by ticket ({}) ({})"
+msgstr "通过工单创建 ({}) ({})"
+
+#: tickets/handler/apply_application.py:99 tickets/handler/apply_asset.py:102
+msgid ""
+"Created by the ticket, ticket title: {}, ticket applicant: {}, ticket "
+"processor: {}, ticket ID: {}"
+msgstr ""
+"通过工单创建, 工单标题: {}, 工单申请人: {}, 工单处理人: {}, 工单 ID: {}"
+
+#: tickets/handler/apply_asset.py:57
+msgid "Applied IP group"
+msgstr "申请的IP组"
+
+#: tickets/handler/apply_asset.py:58
+msgid "Applied hostname group"
+msgstr "申请的主机名组"
+
+#: tickets/handler/apply_asset.py:60
+msgid "Applied actions"
+msgstr "申请的动作"
+
+#: tickets/handler/apply_asset.py:78
+msgid "Approved assets"
+msgstr "批准的资产"
+
+#: tickets/handler/apply_asset.py:80
+msgid "Approved actions"
+msgstr "批准的动作"
+
+#: tickets/handler/base.py:62
+msgid "User {} {} the ticket"
+msgstr "用户 {} {} 这个工单"
+
+#: tickets/handler/base.py:89
+msgid "Ticket basic info"
+msgstr "工单基本信息"
+
+#: tickets/handler/base.py:90
+msgid "Ticket title"
+msgstr "工单标题"
+
+#: tickets/handler/base.py:91
+msgid "Ticket type"
+msgstr "工单类型"
+
+#: tickets/handler/base.py:92
+msgid "Ticket applicant"
+msgstr "工单申请人"
+
+#: tickets/handler/base.py:93
+msgid "Ticket assignees"
+msgstr "工单受理人"
+
+#: tickets/handler/base.py:94
+msgid "Ticket processor"
+msgstr "工单处理人"
+
+#: tickets/handler/base.py:94
+msgid "No"
+msgstr "无"
+
+#: tickets/handler/base.py:95
+msgid "Ticket action"
+msgstr "工单动作"
+
+#: tickets/handler/base.py:96
+msgid "Ticket status"
+msgstr "工单状态"
+
+#: tickets/handler/base.py:114
+msgid "Ticket applied info"
+msgstr "工单申请信息"
+
+#: tickets/handler/base.py:124
+msgid "Ticket approved info"
+msgstr "工单批准信息"
+
+#: tickets/handler/login_confirm.py:16
+msgid "Applied login IP"
+msgstr "申请的登录IP"
+
+#: tickets/handler/login_confirm.py:17
+msgid "Applied login city"
+msgstr "申请的登录城市"
+
+#: tickets/handler/login_confirm.py:18
+msgid "Applied login datetime"
+msgstr "申请的登录日期"
+
 #: tickets/models/comment.py:19
 msgid "User display name"
 msgstr "用户显示名称"
@@ -2974,65 +3105,23 @@ msgstr "所有受理人都不属于组织 `{}` 下的管理员"
 
 #: tickets/utils.py:21
 msgid "New Ticket: {} ({})"
-msgstr "新建工单: {} ({})"
+msgstr "新工单: {} ({})"
 
-#: tickets/utils.py:26
-#, python-brace-format
-msgid ""
-"<div>\n"
-"            <p>Your has a new ticket</p>\n"
-"            <div>\n"
-"                <b>Ticket:</b> \n"
-"                <br/>\n"
-"                    {body}\n"
-"                <br/>\n"
-"                <a href={ticket_detail_url}>click here to review</a> \n"
-"            </div>\n"
-"        </div>\n"
-"        "
-msgstr ""
-"<div>\n"
-"            <p>你有一个新工单</p>\n"
-"            <div>\n"
-"                <b>工单:</b> \n"
-"                <br/>\n"
-"                    {body}\n"
-"                <br/>\n"
-"                <a href={ticket_detail_url}>点击查看</a> \n"
-"            </div>\n"
-"        </div>\n"
-"        "
+#: tickets/utils.py:33
+msgid "Your has a new ticket, from applicant - {}"
+msgstr "你有一个新的工单, 来自申请人 - {}"
 
-#: tickets/utils.py:51
+#: tickets/utils.py:35
+msgid "click here to review"
+msgstr "点击查看"
+
+#: tickets/utils.py:48
 msgid "Ticket has processed: {} ({})"
 msgstr "工单已处理: {} ({})"
 
-#: tickets/utils.py:53
-#, python-brace-format
-msgid ""
-"\n"
-"        <div>\n"
-"            <p>Your ticket has been processed</p>\n"
-"            <div>\n"
-"                <b>Ticket:</b> \n"
-"                <br/>\n"
-"                    {body}\n"
-"                <br/>\n"
-"            </div>\n"
-"        </div>\n"
-"        "
-msgstr ""
-"\n"
-"        <div>\n"
-"            <p>你的工单已被处理</p>\n"
-"            <div>\n"
-"                <b>工单:</b> \n"
-"                <br/>\n"
-"                    {body}\n"
-"                <br/>\n"
-"            </div>\n"
-"        </div>\n"
-"        "
+#: tickets/utils.py:57
+msgid "Your ticket has been ({}) processed"
+msgstr "你的工单已被 ({}) 处理"
 
 #: users/api/user.py:199
 msgid "Could not reset self otp, use profile reset instead"
diff --git a/apps/tickets/handler/apply_application.py b/apps/tickets/handler/apply_application.py
index 28eb8269771307b246e6421d8cdbc376c6081993..d9c72e2bf75a34de03e3fb34fe49c110729d2342 100644
--- a/apps/tickets/handler/apply_application.py
+++ b/apps/tickets/handler/apply_application.py
@@ -1,4 +1,4 @@
-from django.utils.translation import ugettext as __
+from django.utils.translation import ugettext as _
 from orgs.utils import tmp_to_org, tmp_to_root_org
 from applications.models import Application
 from applications.const import ApplicationCategoryChoices, ApplicationTypeChoices
@@ -52,12 +52,12 @@ class Handler(BaseHandler):
             {}: {},
             {}: {},
         '''.format(
-            __('Applied category'), apply_category_display,
-            __('Applied type'), apply_type_display,
-            __('Applied application group'), apply_application_group,
-            __('Applied system user group'), apply_system_user_group,
-            __('Applied date start'), apply_date_start,
-            __('Applied date expired'), apply_date_expired,
+            _('Applied category'), apply_category_display,
+            _('Applied type'), apply_type_display,
+            _('Applied application group'), apply_application_group,
+            _('Applied system user group'), apply_system_user_group,
+            _('Applied date start'), apply_date_start,
+            _('Applied date expired'), apply_date_expired,
         )
         return applied_body
 
@@ -72,10 +72,10 @@ class Handler(BaseHandler):
             {}: {},
             {}: {},
         '''.format(
-            __('Approved applications'), approve_applications_display,
-            __('Approved system users'), approve_system_users_display,
-            __('Approved date start'), approve_date_start,
-            __('Approved date expired'), approve_date_expired
+            _('Approved applications'), approve_applications_display,
+            _('Approved system users'), approve_system_users_display,
+            _('Approved date start'), approve_date_start,
+            _('Approved date expired'), approve_date_expired
         )
         return approved_body
 
@@ -92,10 +92,10 @@ class Handler(BaseHandler):
         approve_system_users_id = self.ticket.meta.get('approve_system_users', [])
         approve_date_start = self.ticket.meta.get('approve_date_start')
         approve_date_expired = self.ticket.meta.get('approve_date_expired')
-        permission_name = '{}({})'.format(
-            __('Created by ticket ({})'.format(self.ticket.title)), str(self.ticket.id)[:4]
+        permission_name = _('Created by ticket ({}) ({})'.format(
+            self.ticket.title, str(self.ticket.id)[:4])
         )
-        permission_comment = __(
+        permission_comment = _(
             'Created by the ticket, '
             'ticket title: {}, '
             'ticket applicant: {}, '
@@ -108,10 +108,10 @@ class Handler(BaseHandler):
         )
         permissions_data = {
             'id': self.ticket.id,
-            'name': permission_name,
+            'name': str(permission_name),
             'category': apply_category,
             'type': apply_type,
-            'comment': permission_comment,
+            'comment': str(permission_comment),
             'created_by': '{}:{}'.format(str(self.__class__.__name__), str(self.ticket.id)),
             'date_start': approve_date_start,
             'date_expired': approve_date_expired,
diff --git a/apps/tickets/handler/apply_asset.py b/apps/tickets/handler/apply_asset.py
index 4114c04b39ba6f1e292896bce0b39208b5c15727..d01a5c6b1e207df8e224cb95934de8fd81221bc9 100644
--- a/apps/tickets/handler/apply_asset.py
+++ b/apps/tickets/handler/apply_asset.py
@@ -1,5 +1,5 @@
 from .base import BaseHandler
-from django.utils.translation import ugettext as __
+from django.utils.translation import ugettext as _
 
 from perms.models import AssetPermission, Action
 from assets.models import Asset, SystemUser
@@ -54,12 +54,12 @@ class Handler(BaseHandler):
             {}: {},
             {}: {}
         '''.format(
-            __('Applied IP group'), apply_ip_group,
-            __("Applied hostname group"), apply_hostname_group,
-            __("Applied system user group"), apply_system_user_group,
-            __("Applied actions"), apply_actions_display,
-            __('Applied date start'), apply_date_start,
-            __('Applied date expired'), apply_date_expired,
+            _('Applied IP group'), apply_ip_group,
+            _("Applied hostname group"), apply_hostname_group,
+            _("Applied system user group"), apply_system_user_group,
+            _("Applied actions"), apply_actions_display,
+            _('Applied date start'), apply_date_start,
+            _('Applied date expired'), apply_date_expired,
         )
         return applied_body
 
@@ -75,11 +75,11 @@ class Handler(BaseHandler):
             {}: {},
             {}: {}
         '''.format(
-            __('Approved assets'), approve_assets_display,
-            __('Approved system users'), approve_system_users_display,
-            __('Approved actions'), ', '.join(approve_actions_display),
-            __('Approved date start'), approve_date_start,
-            __('Approved date expired'), approve_date_expired,
+            _('Approved assets'), approve_assets_display,
+            _('Approved system users'), approve_system_users_display,
+            _('Approved actions'), ', '.join(approve_actions_display),
+            _('Approved date start'), approve_date_start,
+            _('Approved date expired'), approve_date_expired,
         )
         return approved_body
 
@@ -95,23 +95,25 @@ class Handler(BaseHandler):
         approve_actions = self.ticket.meta.get('approve_actions', Action.NONE)
         approve_date_start = self.ticket.meta.get('approve_date_start')
         approve_date_expired = self.ticket.meta.get('approve_date_expired')
-        permission_name = '{}({})'.format(
-            __('Created by ticket ({})'.format(self.ticket.title)), str(self.ticket.id)[:4]
+        permission_name = _('Created by ticket ({}) ({})'.format(
+            self.ticket.title, str(self.ticket.id)[:4])
         )
-        permission_comment = __(
+        permission_comment = _(
             'Created by the ticket, '
             'ticket title: {}, '
             'ticket applicant: {}, '
             'ticket processor: {}, '
             'ticket ID: {}'
             ''.format(
-                self.ticket.title, self.ticket.applicant_display, self.ticket.processor_display,
+                self.ticket.title,
+                self.ticket.applicant_display,
+                self.ticket.processor_display,
                 str(self.ticket.id)
             )
         )
         permission_data = {
             'id': self.ticket.id,
-            'name': permission_name,
+            'name': str(permission_name),
             'comment': permission_comment,
             'created_by': '{}:{}'.format(str(self.__class__.__name__), str(self.ticket.id)),
             'actions': approve_actions,
diff --git a/apps/tickets/handler/base.py b/apps/tickets/handler/base.py
index e1820dc0b85efada20b2fc4cc95b18af1e36deff..f55b51a37f66238494739ee76822fc8ddccef1f3 100644
--- a/apps/tickets/handler/base.py
+++ b/apps/tickets/handler/base.py
@@ -1,6 +1,8 @@
-from django.utils.translation import ugettext as __
+from django.utils.translation import ugettext as _
 from common.utils import get_logger
-from tickets.utils import send_ticket_processed_mail_to_applicant
+from tickets.utils import (
+    send_ticket_processed_mail_to_applicant, send_ticket_applied_mail_to_assignees
+)
 
 
 logger = get_logger(__name__)
@@ -14,9 +16,11 @@ class BaseHandler(object):
     # on action
     def _on_open(self):
         self.ticket.applicant_display = str(self.ticket.applicant)
+        self.ticket.assignees_display = [str(assignee) for assignee in self.ticket.assignees.all()]
         meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
         self.ticket.meta.update(meta_display)
         self.ticket.save()
+        self._send_applied_mail_to_assignees()
 
     def _on_approve(self):
         meta_display = getattr(self, '_construct_meta_display_of_approve', lambda: {})()
@@ -41,11 +45,12 @@ class BaseHandler(object):
         return method()
 
     # email
+    def _send_applied_mail_to_assignees(self):
+        logger.debug('Send applied email to assignees: {}'.format(self.ticket.assignees_display))
+        send_ticket_applied_mail_to_assignees(self.ticket)
+
     def _send_processed_mail_to_applicant(self):
-        msg = 'Ticket ({}) has processed, send mail to applicant ({})'.format(
-            self.ticket.title, self.ticket.applicant_display
-        )
-        logger.debug(msg)
+        logger.debug('Send processed mail to applicant: {}'.format(self.ticket.applicant_display))
         send_ticket_processed_mail_to_applicant(self.ticket)
 
     # comments
@@ -54,13 +59,18 @@ class BaseHandler(object):
         user_display = str(user)
         action_display = self.ticket.get_action_display()
         data = {
-            'body': __('User {} {} the ticket'.format(user_display, action_display)),
+            'body': _('User {} {} the ticket'.format(user_display, action_display)),
             'user': user,
             'user_display': user_display
         }
         return self.ticket.comments.create(**data)
 
     # body
+    body_html_format = '''
+        {}:
+        <div style="margin-left: 20px;">{}</div>
+    '''
+
     def get_body(self):
         old_body = self.ticket.meta.get('body')
         if old_body:
@@ -71,9 +81,7 @@ class BaseHandler(object):
         return basic_body + meta_body
 
     def _construct_basic_body(self):
-        body = '''
-            {}:
-            {}: {},
+        basic_body = '''{}: {},
             {}: {},
             {}: {},
             {}: {},
@@ -81,15 +89,15 @@ class BaseHandler(object):
             {}: {},
             {}: {}
         '''.format(
-            __("Ticket basic info"),
-            __('Ticket title'), self.ticket.title,
-            __('Ticket type'), self.ticket.get_type_display(),
-            __('Ticket applicant'), self.ticket.applicant_display,
-            __('Ticket assignees'), self.ticket.assignees_display,
-            __('Ticket processor'), self.ticket.processor_display,
-            __('Ticket action'), self.ticket.get_action_display(),
-            __('Ticket status'), self.ticket.get_status_display()
+            _('Ticket title'), self.ticket.title,
+            _('Ticket type'), self.ticket.get_type_display(),
+            _('Ticket applicant'), self.ticket.applicant_display,
+            _('Ticket assignees'), self.ticket.assignees_display,
+            _('Ticket processor'), self.ticket.processor_display or _('No'),
+            _('Ticket action'), self.ticket.get_action_display(),
+            _('Ticket status'), self.ticket.get_status_display()
         )
+        body = self.body_html_format.format(_("Ticket basic info"), basic_body)
         return body
 
     def _construct_meta_body(self):
@@ -102,21 +110,11 @@ class BaseHandler(object):
         return body
 
     def _base_construct_meta_body_of_open(self):
-        open_body = '''
-            {}:
-            {}
-        '''.format(
-            __('Ticket applied info'),
-            getattr(self, '_construct_meta_body_of_open', lambda: 'No')()
-        )
-        return open_body
+        meta_body_of_open = getattr(self, '_construct_meta_body_of_open', lambda: 'No')()
+        body = self.body_html_format.format(_('Ticket applied info'), meta_body_of_open)
+        return body
 
     def _base_construct_meta_body_of_approve(self):
-        approve_body = '''
-            {}:
-            {}
-        '''.format(
-            __('Ticket approved info'),
-            getattr(self, '_construct_meta_body_of_approve', lambda: 'No')()
-        )
-        return approve_body
+        meta_body_of_approve = getattr(self, '_construct_meta_body_of_approve', lambda: 'No')()
+        body = self.body_html_format.format(_('Ticket approved info'), meta_body_of_approve)
+        return body
diff --git a/apps/tickets/handler/login_confirm.py b/apps/tickets/handler/login_confirm.py
index 21419022fb627dff0a90b93023e4ee24e313e484..b1d491cfc1dbf2e67f1e7a830fab29645f00aa8f 100644
--- a/apps/tickets/handler/login_confirm.py
+++ b/apps/tickets/handler/login_confirm.py
@@ -1,4 +1,4 @@
-from django.utils.translation import ugettext as __
+from django.utils.translation import ugettext as _
 from .base import BaseHandler
 
 
@@ -13,8 +13,8 @@ class Handler(BaseHandler):
             {}: {},
             {}: {}
         '''.format(
-            __("Applied login IP"), apply_login_ip,
-            __("Applied login city"), apply_login_city,
-            __("Applied login datetime"), apply_login_datetime,
+            _("Applied login IP"), apply_login_ip,
+            _("Applied login city"), apply_login_city,
+            _("Applied login datetime"), apply_login_datetime,
         )
         return applied_body
diff --git a/apps/tickets/signals_handler/ticket.py b/apps/tickets/signals_handler/ticket.py
index 7e8bc8d5d11eedfc46e259ee4422c2d44bf0e364..aae620295e99ac03f4c11f209702f68596781efb 100644
--- a/apps/tickets/signals_handler/ticket.py
+++ b/apps/tickets/signals_handler/ticket.py
@@ -1,11 +1,9 @@
 # -*- coding: utf-8 -*-
 #
 from django.dispatch import receiver
-from django.db.models.signals import m2m_changed
 
 from common.utils import get_logger
 from tickets.models import Ticket
-from tickets.utils import send_ticket_applied_mail_to_assignees
 from ..signals import post_change_ticket_action
 
 
@@ -15,19 +13,3 @@ logger = get_logger(__name__)
 @receiver(post_change_ticket_action, sender=Ticket)
 def on_post_change_ticket_action(sender, ticket, action, **kwargs):
     ticket.handler.dispatch(action)
-
-
-@receiver(m2m_changed, sender=Ticket.assignees.through)
-def on_ticket_assignees_changed(sender, instance, action, reverse, model, pk_set, **kwargs):
-    if reverse:
-        return
-    if action != 'post_add':
-        return
-    logger.debug('Receives ticket and assignees changed signal, ticket: {}'.format(instance.title))
-    instance.assignees_display = [str(assignee) for assignee in instance.assignees.all()]
-    instance.save()
-    assignees = model.objects.filter(pk__in=pk_set)
-    assignees_display = [str(assignee) for assignee in assignees]
-    logger.debug('Send applied email to assignees: {}'.format(assignees_display))
-    send_ticket_applied_mail_to_assignees(instance, assignees)
-
diff --git a/apps/tickets/utils.py b/apps/tickets/utils.py
index ebd4c22b8feb20075adf1df4cb2936ae0fc35d8f..523d0f1022f2f50f618ee01e1b9c4c063162fb18 100644
--- a/apps/tickets/utils.py
+++ b/apps/tickets/utils.py
@@ -11,10 +11,10 @@ from . import const
 logger = get_logger(__file__)
 
 
-def send_ticket_applied_mail_to_assignees(ticket, assignees):
-    if not assignees:
+def send_ticket_applied_mail_to_assignees(ticket):
+    if not ticket.assignees:
         logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format(
-            ticket, str(ticket.id), assignees)
+            ticket, str(ticket.id), ticket.assignees)
         )
         return
 
@@ -22,25 +22,22 @@ def send_ticket_applied_mail_to_assignees(ticket, assignees):
     ticket_detail_url = urljoin(
         settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id))
     )
-    message = _(
-        """<div>
-            <p>Your has a new ticket</p>
+    message = """
+        <div>
+            <p>{title} <a href={ticket_detail_url}>{ticket_detail_url_description}</a></p>
             <div>
-                <b>Ticket:</b> 
-                <br/>
-                    {body}
-                <br/>
-                <a href={ticket_detail_url}>click here to review</a> 
+                {body}
             </div>
         </div>
         """.format(
+            title=_('Your has a new ticket, from applicant - {}').format(str(ticket.applicant)),
+            ticket_detail_url=ticket_detail_url,
+            ticket_detail_url_description=_('click here to review'),
             body=ticket.body.replace('\n', '<br/>'),
-            ticket_detail_url=ticket_detail_url
-        )
     )
     if settings.DEBUG:
         logger.debug(message)
-    recipient_list = [assignee.email for assignee in assignees]
+    recipient_list = [assignee.email for assignee in ticket.assignees.all()]
     send_mail_async.delay(subject, message, recipient_list, html_message=message)
 
 
@@ -48,22 +45,18 @@ def send_ticket_processed_mail_to_applicant(ticket):
     if not ticket.applicant:
         logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id))
         return
-    subject = _('Ticket has processed: {} ({})').format(ticket.title, ticket.get_type_display())
-    message = _(
-        """
+    subject = _('Ticket has processed: {} ({})').format(ticket.title, ticket.processor_display)
+    message = """
         <div>
-            <p>Your ticket has been processed</p>
+            <p>{title}</p>
             <div>
-                <b>Ticket:</b> 
-                <br/>
-                    {body}
-                <br/>
+                {body}
             </div>
         </div>
         """.format(
+            title=_('Your ticket has been ({}) processed').format(ticket.processor_display),
             body=ticket.body.replace('\n', '<br/>'),
         )
-    )
     if settings.DEBUG:
         logger.debug(message)
     recipient_list = [ticket.applicant.email]